Copenhagen About Us | FAQs

Do you sell online?

If you live within our local delivery areas in Arizona and Texas, you can order furniture online and schedule a delivery for your order. All deliveries are handled by our friendly, professional Copenhagen delivery team. For select small items and accessories, we use USPS shipping to deliver your items to your doorstep.

If a product is in stock, you can click "Add to Cart" on the product page and enter your zip code. If your zip code is within our delivery areas, the item will be added to your cart, and you can either continue shopping or proceed to checkout. If you live outside of our delivery areas, you can add items to your 'Wishlist.'

For additional questions or assistance, please contact your nearest Copenhagen location, or submit a Contact Us form.

Do you ship out of state?

While we pride ourselves on our professional delivery service to the metropolitan and in-state areas of our showroom locations in Arizona and Texas, Copenhagen Imports does not ship out of state.

That said, if you live out of state and have fallen in love with our products (and you will!), we'd be pleased to assist you in either referring you to a Copenhagen-approved retailer in your area, or a reputable outside shipper who can get our merchandise to you safe and sound. Please note that Copenhagen Imports assumes no liability for these independent deliveries.

Do you deliver?

Do we ever! $75.00 anywhere in the metropolitan areas that our showrooms service! All assembly is included, and our professional delivery team will make sure that your furniture is installed exactly to your specifications, cleanly and efficiently.

For an additional charge, our team will also deliver anywhere in Arizona or West and South Central Texas. Please contact your nearest Copenhagen showroom for pricing on these outside areas.

Does my furniture come assembled?

All assembly is done by our professional assembly team, and is included in your delivery charge.

If you prefer, you may also pick up your items either assembled or KD from our Customer Service Centers, or one of our store locations. Assembly is still absolutely free. Please note that Copenhagen Imports assumes no liability for pick-up items once they leave our locations.

Do you offer financing?

Copenhagen Imports has teamed up with Wells Fargo Bank, N.A. to offer our clients a financing program that is both convenient and flexible. Please click here for more details or to apply online.

Do you offer a layaway program?

Copenhagen will be happy to hold your merchandise for up to four months with a 20% initial deposit. You will be invoiced monthly for four more payments, which can be made by phone with a credit card, or in-store with a check, cash, or credit card. Once your merchandise is paid in full, arrangements can be made for delivery or pick-up of your items.

What about special orders?

We are happy to be able to special order some items in your choice of leathers, fabrics, and woods. All special orders require a 25% non-refundable deposit, and are considered final sales once the merchandise is in.

What is your return policy?

Copenhagen Imports has a 7-day return policy on all regularly-priced merchandise. Please note that restocking and/or pick-up fees may be applicable, and that "Final Sale", "AS IS," or Clearance Center merchandise is non-returnable.

What is the warranty on your products?

Copenhagen offers a five year warranty on everything we sell subject to normal and expected wear and tear but excluding damage caused by improper use and/or care.

Our warranty and services apply to products still within our service areas of Arizona and Texas. For more information, please contact your nearest Copenhagen location.

To read a full version of our Copenhagen Customer Commitment, please visit our Warranty page.

Do you offer design services?

Copenhagen Imports has talented Design Consultants in each of our showrooms, ready and able to create a beautiful environment for your home or office. In-home consultations are available after meeting with one of our designers. Please click here for more information, or contact your nearest Copenhagen location to set up an appointment with a member of our Design Team. Copenhagen is an ASID Industry Partner.

How do I care for my fine wood and leather products?

We offer a full line of wood and leather-care products, and a knowledgeable staff who can guide you in their various applications. For more specific information on caring for your furniture and the products to help you do it, please click here, or contact your nearest Copenhagen location.

How do I ask another question?

Please call one of our locations for immediate assistance or click here to send us your question from the CONTACT US page. We will get back to you within 24 hours.