Frequently Asked Questions - Copenhagen Imports Skip to Content



Absolutely! We can sell online and deliver to any customer who lives within our eligible delivery areas in Arizona and Texas. Delivery is also possible outside of Arizona and Texas, with a third-party carrier.

If an item is in-stock near you, you may add it to your cart and checkout smoothly. You can then easily choose a pickup or delivery date that works for you.

If an item you’re interested in purchasing is on an incoming order (and the ETA is provided on the product page), please contact your nearest Copenhagen location about reserving the piece with a deposit.

Though our website offers a multitude of furniture options, not all items we carry are listed. If you can’t find what you’re looking for, please call or visit in-store for a wider variety. We hope you enjoy both online and in-store shopping.

Every item on our website has its availability listed. If an item says “In Stock,” then it is currently available for purchase online or in-store, and you may add it to your cart. Each product page also lists the showrooms in which that product is displayed. Copenhagen does not typically sell models directly off the floor for items that we stock.

If an item says “Please call,” please call to check its availability, as it may be on an incoming order, discontinued, or out of stock. Items that are not yet available but will be soon will have an ETA date listed. You are welcome to call or visit in-store to pre-order those items with a 20% deposit.

Typically, two weeks if we have the item in stock. However, lead times will vary by vendor, and special orders take three months or more to arrive if they are shipped from overseas. Contact your salesperson for a detailed estimate.

Copenhagen offers several promotions throughout the year. To find details on our current deals, visit our promotions page.

Yes, we gladly offer flexible financing options. Copenhagen Imports has teamed up with Wells Fargo Bank, N.A. which allows us to offer various financing programs to suit your needs and budget. Feel free to complete a simple credit application online to accelerate the process when you visit our store.

Yes, you can special order items from eligible manufacturers in your choice of leathers, fabrics, and woods. Please note, all special orders require a 25% non-refundable deposit, cannot be cancelled, and are considered final sales once the merchandise is in. Lead times can vary. If you have questions about what colors or materials an item can be ordered in, please contact your nearest location.

Yes, Copenhagen can hold your merchandise for up to four months with a 20% initial deposit. You will be billed monthly for four more 20% payments, which can be made online with a credit card, or in-store with a credit card, check, or cash. Once your merchandise is paid for in full, arrangements can be made for delivery or pickup of your items.

To make a secure online payment, login to your account and click on the “Make a Payment” tab or use the QuickPay link in the top right corner of your screen. For QuickPay, all you will need is your invoice number and account number. You may also make a payment in-store with a credit card, check, or cash. Copenhagen does not accept or ask for credit card numbers over the phone.

We have showroom locations in Phoenix, Scottsdale, Gilbert, and Tucson, AZ, as well as Austin, El Paso, and San Antonio, TX. Additionally, we have warehouse clearance centers in Phoenix, San Antonio, and Tucson.

Design Help

Our expert team of interior designers are here to help you make your design vision a reality, no matter how big or small. We offer in-home consultations as well as focused help in-store. Copenhagen’s interior designers are trained to help with furniture layout, space design, direction, and everything in between.

We have everything you need to make your living room feel welcoming and sophisticated. If you need a piece of furniture that can promote relaxation, browse our sofas, loveseats, sectionals, chairs, recliners, and sleepers. If you want accent pieces or focal points, check out our TV and media storage centers, occasional tables, shelving options, and other accessories. If you’re looking to add comfortable, timeless style to your space, we highly recommend a Stressless® recliner by Ekornes of Norway.

Key to choosing the right dining set is knowing what functions and characteristics you most need for your lifestyle. If you need a table that can adapt to your day-to-day needs, consider one with extension leaves or an extendable top that can seat four to ten or more guests. Copenhagen offers a wide variety of dining tables, chairs, sideboards, barsbarstools, and more in all types of finishes – wood, marble, ceramic, glass, or stone. We carry subtle mid-century modern pieces as well as showstopping pieces with sculptural bases.

We provide every essential and accent piece you need for your bedroom. From beds and nightstands to mattresses and mirrors, our products are both unique and complementary to each other. Choose an entire matching bedroom set or pick individual pieces that bring modern or contemporary style to your space.

We offer various home office options, from laptop desks to executive desks, file cabinets to entire organization systems. Our office chairs are ergonomic and designed to bring you optimal comfort. Whether you want to pursue a passion project or manage your business at home, we can outfit your home office with functional contemporary furniture.

The Copenhagen blog is updated regularly with posts covering a broad range of topics in furniture and design. Learn more about contemporary furniture, browse design advice, and read interviews with our associates and designers.

Yes, if you are a professional interior designer who would like to be registered with Copenhagen, please contact us for details on our trade program. We can provide high-quality service for you and your design clients, including white glove delivery and order servicing.


Yes, we are proud to deliver furniture throughout our coverage areas in Arizona and Texas. We deliver within the metropolitan areas served by our showrooms in Phoenix, Scottsdale, Gilbert, and Tucson in Arizona, and Austin, San Antonio, and El Paso in Texas. For these areas, the cost is $95 per delivery. For an additional fee, we can deliver almost anywhere in Arizona, as well as West and South-Central Texas.

Copenhagen Imports is dedicated to the safety of our customers as well as our employees, so some delivery conditions may apply.

All balances must be fully paid before delivery is scheduled.

We can assist you with finding a Copenhagen-approved third-party shipping carrier to make your delivery. Contact us for more information.

We offer white glove delivery and assembly with our friendly, professional, and knowledgeable staff. The process is as follows:

  1. Once you schedule a delivery, our Customer Service team will reach out two days prior to your chosen date to provide a 3-hour delivery window.
  2. Please make sure your space is adequately clear for delivery and assembly, and that an adult will be home to receive the delivery.
  3. Once we arrive at your home or delivery location, our staff can wear masks, booties, and gloves upon request to ensure safety and cleanliness.
  4. Our team will assemble your furniture and place it in your space in its desired location.

We are not able to move existing furniture to other places in your home or remove existing or unwanted furniture upon delivery.

Please note that the hanging of wall art, mirrors, and wall sculptures is specialized and is not included in the standard delivery fee. Contact your sales associate or local service team to learn more about our wall-hanging service, available at additional cost.

To reschedule deliveries, please contact your nearest Copenhagen Service Center.

Website Help

If you have forgotten your password, or otherwise want to change it, click on “Password Reset” at the bottom of the login window. You will then be asked for your email address on file with Copenhagen, and a temporary password will be emailed to you. From here, you can login with the temporary password to access your account and reset your password under the “Update Profile” tab.

If you continue to experience issues, please call your local Copenhagen for assistance.

When logged into the My Account portal, you can make payments on existing invoice(s), schedule deliveries on open orders, view your Wishlist, and see past order history. If you schedule a delivery online and need to change your delivery date, please contact your nearest Service Center directly for assistance.

First, make sure you’ve created an account on the Copenhagen site, or log in with your existing credentials. To add an item to your wishlist, click on the heart icon below an item’s description. You’ll be taken to the “My Wishlist” page on your account, where you will be able to see all the items you add to your list over time.

Our 3D artist scans furniture items to create a digital plan of the model, then applies textures from the scan to make the 3D model look realistic. The model is then uploaded to our website, where customers can click on the “View in 3D” button above a description to view a product from all angles. Copenhagen is excited to use technology to improve the customer experience, and one of our goals is to eventually have a 3D model for every product on our site.

First, click on the “View in 3D” or “3D” button next to a product image (only products with a 3D model can be viewed in AR mode). At the bottom right corner of the 3D model screen, click on the “AR” button. Please note that AR mode is currently only available on supported mobile or tablet devices.

When the AR viewer loads, make sure you have plenty of space around you and slowly move your device back and forth to scan the space. Once the AR model appears, move around your room and move the model with your fingers to place it and rotate it.

If you do not have a compatible device but would still like to view an item in AR mode, feel free to ask our staff for assistance. All our associates and designers have tablets compatible with our AR software and can help you view AR models.

Though we currently do not offer this software directly to customers, all our associates and designers are trained to use floor planning software on their tablets. If you need help creating a virtual floorplan of your space to visualize how a design project or new furniture item will look, our staff can assist you.


Copenhagen stands behind every item that we sell, no matter the price point. All Copenhagen furniture carries a 5-year warranty, excluding normal wear and tear or damage from improper use. More details can be found on our warranty page. Specific terms and conditions of these warranties will vary with individual products, and all warranty issues must be handled through our Service department.

For more information on specific merchandise warranties, please contact your nearest Copenhagen location.


For most items, there is a 7-day window for returns, refunds, and exchanges. After 7 days from delivery or pickup, we will not offer returns, refunds, or exchanges.

Clearance items are final sale and cannot be returned, refunded, or exchanged.

Mattresses at Copenhagen are not returnable but can be exchanged if certain conditions are met (see following question).

A 10% restocking fee is charged on returns and cancellations of merchandise held over 30 days, as well as on cancellation of layaways.

Delivery fees are non-refundable.

A 25% non-refundable deposit is required for all special orders.

If you are not completely satisfied with your new mattress, you may exchange it for a different one as a one-time offer. Exchanges can only take place between 30 and 60 days after purchase of the mattress, if certain conditions are met. Not all mattresses from Copenhagen are eligible for exchange. Please contact your sales associate or your nearest Copenhagen Service Center for details on our Mattress Exchange Program.

Furniture Care and Quality Assurance

Visit our furniture care page or call your local store for furniture care guidelines. Our team can help you maintain natural wood, lacquered wood surfaces, oiled surfaces, leather, ceramic marble, genuine marble, Fenix, melamine, textiles, and more. To learn more about our leather and wood care products or to order them online, click here.

Please contact your nearest Copenhagen Service Center. We strive for full customer satisfaction and will work with you to address any issues.

This certification, used for mattress and furniture foams, ensures that the foam is safe, clean, and free of potentially harmful substances. If a foam is CertiPUR-US or CertiPUR-EU Certified, this means that independent, reputable laboratories have tested it to make sure it was not made with chemicals like ozone depleters, flame retardants, heavy metals, formaldehyde, or phthalates.

CertiPUR Certified mattresses will also have low VOC (Volatile Organic Compound) emissions. VOCs are substances used in the manufacturing process that may dissipate (or “off-gas”) into the surrounding environment when the mattress is unpacked. Though VOCs will fade away as the mattress airs out, they can create an unpleasant smell or even cause negative health effects while they remain in the air. Low VOC emissions (defined as less than 0.5 parts per million) ensure improved indoor air quality.

Finally, CertiPUR Certified products are tested for high performance and durability. In short, choosing a mattress with CertiPUR-US or CertiPUR-EU Certification means that your mattress will be safe, healthy, comfortable, and long-lasting from day one.

Yes, all the mattresses in our Art de Vivre and Harlequin mattress lines are made with CertiPUR-US Certified foam, and our Luonto sleeper sofas, chairs, and sectionals all carry a CertiPUR-EU Certification.


Please call one of our locations during store hours for immediate assistance. You can also reach out to us electronically via our Contact Us form, and we will get back to you within 24 hours.

Additionally, you can reach us on Live Chat by clicking the red circle on the bottom right of your screen. Our Live Chat hours are typically 8AM-5PM on weekdays, 9AM-12PM on Saturdays, and 12PM-5PM on Sundays. If Live Chat is not active, you can leave a message in the form, and we will get back to you within 24 hours.